1. From the 'Portfolio' page: select the crypto you wish to transfer.
The example here is for BTC currency.
2. Choose 'Transfer BTC,' then select 'Send BTC' in the box as shown in the image:
3. Please enter the transfer information:
3.1. The amount of Bitcoin you want to transfer.
3.2. The destination wallet address you want to transfer to.
3.3. Then select 'Next.'
Example image:
4. For external destination wallets, please double-check the transfer fee.
- Your transfer fee will be deducted from the Total amount in your order. Select 'Next' afterward.
5. A message will appear, prompting you to check the information thoroughly once again. If you are sure that the entered information is correct, select 'I understand.'
6. Check the transfer information again. If you are certain that everything is correct, provide a transaction note and select 'Confirm.'
7. There are two confirmation methods: Email confirmation (a 6-digit code sent to your email) and SMS confirmation (a 6-digit code sent to your mobile phone). Enter the Authentication confirmation code (if you're set up).
If you have entered the confirmation code successfully, the system will display a successful confirmation message. Check the transfer status on the 'Portfolio' page and select 'Bitcoin'.
Once your transfer is successful, please note that all transfers are final and cannot be reversed or refunded. The duration of the Bitcoin transfer depends on blockchain technology. Blockchain requires 6 blocks of confirmation to process a transfer and each block may take up to 2-3 hours. (In some cases, a transfer may need more or fewer than 6 confirmations as this would depend on the sender's wallet and the recipient's wallet as well).
If you have any questions, please feel free to contact us at support@coins.co.th or +66 2 038 5038.