How can we help you?
Your coins.co.th Account
Identity Verification
- How to Verify Bank Account?
- If I haven't completed my KYC, can I still buy or sell bitcoin?
- What Is Identity Verification?
- How to Verify ID and Selfie Verification
- How to Complete the National Digital ID Verification (NDID)
- Why Was My Verification Request Declined?
Transaction Limits
- How can I increase my daily transaction limits?
- Asset Allocation
- Why did I get a "We did not get permission to use your camera" error while trying to take a Selfie?
- How to grant camera access for Selfie Verification on a Firefox browser
- How to Grant Camera Access for Selfie Verification on Firefox Mobile Browser
- How to Grant Camera Access for Selfie Verification on a Chrome Mobile Browser
ACCOUNT SECURITY
- I cannot access my two-factor authentication code, and unable to log in to my account.
- How Much Fees for Conversion?
- How to Setup 2FA via Coins Application?
- How to setup 2FA
- I received an email about a login attempt from an unknown device. What do I do?
- My account has been deactivated. What do I do?
CUSTOMER PROTECTION
GETTING STARTED
- How to Sign Up an Account at coins.co.th: Step by Step
- What Are Bits?
- Where is Our Live Chat Support and Help Center?
- How to Download the Coins iOS App?
- What is the difference between my coins.co.th wallet and other Bitcoin wallets (e.g. Blockchain.info, Coinbase, Circle, Hive)?
- Services Available with coins.co.th