Why did I get a "We did not get permission to use your camera" error while trying to take a Selfie?

Coins.co.th Support -

Our website asks for explicit permission from you to receive data from the camera on your device as shown through a pop-up on your browser.

If you received this error while trying to submit a Selfie Verification, it means that your browser blocked our website/app from accessing your camera. 

This may have happened because of the following:

  • You might have accidentally clicked the reject button when the camera permission pop-up appeared on your screen;
  • Your browser might have automatically blocked the camera; or
  • You may have an app or browser extension installed that automatically blocks camera access.

To grant the necessary permissions, please choose the browser you are using and follow the instructions provided in the following links:


How to grant camera access on a Firefox browser

How to grant camera access on a Chrome browser

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